ReFUNDS & Exchanges POLICY
Drop Ship Items
- Drop shipped items should be returned directly to the manufacturer, please refer to your original sales order for verification.
Non-Returnable Products
- Special order items
- Items that have been installed, mounted, welded, or altered in any way
- Discontinued products
- Electronic tuners that are VIN Locked
Unauthorized Returns
- Items returned to Krawler Customs Aftermarket Parts & Accessories without a valid RMA number will not be processed.
- If an unauthorized return is received we will hold it for 5 business days during which time we will attempt to contact the customer to provide the option of shipping the products back at the customer’s expense or disposing of the product without credit.
- Krawler Customs Aftermarket Parts & Accessories is not responsible for unauthorized return charges including freight or applicable disposal charges.
Return shipping fees are not covered by Krawler Customs Aftermarket Parts & Accessories.
*Disclaimer: Freight Collect Shipments will be refused by Krawler Customs Aftermarket Parts & Accessories. Returned items damaged due to inadequate packing by the customer will be subject to an additional 15% handling fee or loss of credit. Krawler Customs Aftermarket Parts & Accessories is not responsible for damaged or lost shipments.
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time
before your refund is officially posted.
Next contact your bank. There is often some processing time
before a refund is posted.
If you’ve done all of this and you still have not received
your refund yet, please contact us at
contactus@krawlercustoms.ca.